Airline leaders and top airline management from across the globe today attended the 2019 World Airline Awards held at Paris Air Show to receive their accolades voted for by customers. Qatar Airways scooped the top award being named the World’s Best Airline, together with awards for the World’s Best Business Class, the World’s Best Business Class Seat and the Best Airline in the Middle East. Singapore Airlines won a top accolade as the World’s Best Cabin Crew, and was also honoured with awards for the World’s Best First Class, the Best Airline in Asia and the World’s Best First Class Seat.
Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.”
“To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of staff to satisfy customers. To achieve this accolade for a fifth time is a remarkable achievement, and we congratulate them for this unique success. All of today’s award winning airlines are voted for by customers, and the focus of our annual survey is for travellers to make their own, personal choices as to which airlines they consider to be best. We operate the survey and awards in a 100% independent and impartial format according to the commitment we gave back in 1999, and whilst every winner may not be the favourite of everyone, those that disagree should understand that these are the Passenger’s Choice Awards.”
The World’s Top 10 Airlines of 2019
Qatar Airways
Singapore Airlines
ANA All Nippon Airways
Cathay Pacific
Emirates
EVA Air
Hainan Airlines
Qantas Airways
Lufthansa
Thai Airways
World’s Best Cabin Staff 2019
Singapore Airlines
Garuda Indonesia
ANA All Nippon Airways
Thai Airways
EVA Air
Cathay Pacific
Hainan Airlines
Japan Airlines
Qatar Airways
China Airlines
World’s Best Low-Cost Airlines 2019
AirAsia
easyJet
Norwegian
Southwest Airlines
AirAsiaX
Jetstar Airways
WestJet
Indigo
Ryanair
Eurowings
The World’s Cleanest Airlines
EVA Air
Japan Airlines
ANA All Nippon Airways
Singapore Airlines
Asiana Airlines
Hainan Airlines/
Swiss Int’l Air Lines
Cathay Pacific
Qatar Airways
Lufthansa
About the World Airline Awards
Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.
Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. Over 300 airlines are featured in the 2018/2019 survey results. The customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.
The online survey operated from September 2018 to May 2019. On a year-to-year basis, further substantial increases in customer voting were recorded across the Chinese and Spanish language surveys.
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